• Tel: 02392 706200

  • Email us: info@eclipseportsmouth.com

Privacy Policy

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Eclipse Property Services Privacy Policy

1. INTRODUCTION

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we collect and process your personal data and includes using our website. By providing us with your data you confirm that you are over 13 years of age.

Contact Details

Our full contact details are:

Full name of legal entity: Eclipse Property Services

Email address: info@eclipseportsmouth.com and admin@eclipseportsmouth.com  

Telephone Number: 02392 706200

2. WHAT DATA DO WE COLLECT ABOUT YOU?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, last name, title
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your bank account and payment card details – Staff only
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Profile Data may include customer feedback through Yell.com & Checkatrade.

Sensitive Data

Sensitive data refers to any data that includes information about your:

  • race or ethnicity,
  • religious beliefs,
  • political opinions,
  • whether you are a member of a trade union,
  • your physical, mental health or condition
  • your sex life or sexual orientation

We do not collect sensitive data.

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you through a variety of different methods, including:

  • Website – We collect data such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We collect this data by using Cookies (please see below)
  • Direct contact or interactions – You may provide information by filling out the contact us form on our website or communicating with us through post, phone, email or another method. This will include when you:
    • Order our products or services
    • Request information to be sent to you
    • Give us feedback
    • Complete surveys.
  • Third parties or publicly available sources – We may receive personal data about you from various third parties and public sources as set out below:
    • analytics providers such as Google based outside the EU;
    • advertising networks such as Facebook based outside the EU.
  • We do not partake in marketing communications so you will not receive any direct marketing from us, therefore your information will not be collected for this purpose.

4. USING YOUR PERSONAL DATA

Personal data will only be used when legally permitted. Data submitted via our website or other means will be used for:

  • Performing the contract between us,
  • To comply with a legal or regulatory requirement, and
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Purposes of processing your personal data

Below is a description of the ways we intend to use your personal data.

Should we need to use your personal information for any other reason we will contact you for explicit permission.

Reason Type of Data Lawful basis for processing
To register you as a new customer and to provide you a quotation for required works Identity and contact data To fulfil our contract with you

 

To process and deliver our service to you:

1.    Manage payments, fees and charges

2.    Collect and recover money owed to us

Identity, contact, financial, transaction, and marketing and communications data To fulfil our contract with you and to recover debts owed to us

 

 

To manage our relationship with you which will include:

1.    Notifying you about changes to our terms and conditions, or privacy policy

2.    We may ask you to leave a review or take a survey

Identity, contact, and marketing and communications data

 

 

To fulfil our contract with you, to comply with necessary legal obligations, and to study how customers use and perceive our products/services

 

To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Identity, contact, and technical data To comply with legal obligation, and necessary for running our business

 

To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)  

Identity, contact, and technical data

 

To comply with legal obligation, and necessary for running our business

5. DISCLOSURES OF YOUR PERSONAL DATA

We may need to disclose your personal data with third parties for the reasons stated within section 4 of this policy.  These parties may be:

  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Service providers who provide IT and system administration services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Cloud providers such as Dropbox and SharePoint, in order to manage our relationship with you.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. DATA SECURITY

We have appropriate security measures in place to prevent your personal data from being lost, used or accessed in an unauthorised way. We limit the access our employees, agents, contractors and other third parties have to your data. They will only process it on our instructions and are subject to a duty of confidentiality.

We will notify you and any applicable regulator of a breach where we are legally required to do so.

7. DATA RETENTION

We will only keep your personal data for as long as necessary to fulfill the purposes for which we collected it. This also includes reasons that are legal, accounting, or reporting requirements.

To decide the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

You can ask us to delete your data: see below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. YOUR LEGAL RIGHTS

The Information Commissioner’s Office (ICO) are the UK’s independent body set up to uphold information rights. Should you have any concerns about how we collect and use your data, you have the right to complain to the ICO. We would be grateful if you would contact us in the first instance though, so that we can work with you to resolve your concern. For more information about your rights please click this link to the ICO website.

We can provide you with any personal information we hold about you should you require it. Doing this is free however we may charge a reasonable fee if your request is unfounded, repetitive or excessive.

In order to confirm your identify when dealing with an information request we may need to obtain specific information from you. This is a security measure to make sure your personal data is not disclosed to any person who has no right to receive it.

We will try to respond to your request within 4 weeks, although there are occasions when this may take slightly longer. If this is the case, we will keep you updated.

It is very important that all information we hold is up to date and accurate so please let us know if any of your personal information changes as any time.

9. THIRD-PARTY LINKS

Our website contains links to third party websites, plug-ins and applications. We are not responsible for the privacy policies of third party websites and do not have any control over them. For this reason, we encourage you to read the privacy policies for these other websites.

10. POLICY AMENDMENTS

We may update this privacy policy from time-to-time by posting an updated version on our website. You should check this page occasionally to ensure you are happy with any changes.  We may also notify you of changes to our privacy policy by email.

11. COOKIES

This website uses cookies. They are a small file of numbers and letters that are placed on your computer/device hard drive to help the website provide a better user experience. For example, the analytical data helps us understand where users have found us or how easy our website is to navigate. Our website collects information for analytical and performance purposes.

Should you wish, you can disable cookies on this website and on others, by using your browser. This may affect aspects or our, or other websites if you do this.

12. OUR WEBSITE HOST

Our website was designed and is hosted by Webahead Internet Limited. They operate their own Privacy Policy and Cookie Policy and work to ensure that user data is protected. Please click here for their Privacy Policy.