We are committed to safeguarding the privacy of our website visitors; this policy sets out how we collect and process your personal data and includes using our website. By providing us with your data you confirm that you are over 13 years of age.
Our full contact details are:
Full name of legal entity: Eclipse Property Services
Telephone Number: 02392 706200
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Sensitive data refers to any data that includes information about your:
We do not collect sensitive data.
We may collect data about you through a variety of different methods, including:
Personal data will only be used when legally permitted. Data submitted via our website or other means will be used for:
Below is a description of the ways we intend to use your personal data.
Should we need to use your personal information for any other reason we will contact you for explicit permission.
|Reason||Type of Data||Lawful basis for processing|
|To register you as a new customer and to provide you a quotation for required works||Identity and contact data||To fulfil our contract with you
|To process and deliver our service to you:
1. Manage payments, fees and charges
2. Collect and recover money owed to us
|Identity, contact, financial, transaction, and marketing and communications data||To fulfil our contract with you and to recover debts owed to us
|To manage our relationship with you which will include:
2. We may ask you to leave a review or take a survey
|Identity, contact, and marketing and communications data
|To fulfil our contract with you, to comply with necessary legal obligations, and to study how customers use and perceive our products/services
|To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||Identity, contact, and technical data||To comply with legal obligation, and necessary for running our business
|To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)||
Identity, contact, and technical data
|To comply with legal obligation, and necessary for running our business|
We may need to disclose your personal data with third parties for the reasons stated within section 4 of this policy. These parties may be:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We have appropriate security measures in place to prevent your personal data from being lost, used or accessed in an unauthorised way. We limit the access our employees, agents, contractors and other third parties have to your data. They will only process it on our instructions and are subject to a duty of confidentiality.
We will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only keep your personal data for as long as necessary to fulfill the purposes for which we collected it. This also includes reasons that are legal, accounting, or reporting requirements.
To decide the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
You can ask us to delete your data: see below for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
The Information Commissioner’s Office (ICO) are the UK’s independent body set up to uphold information rights. Should you have any concerns about how we collect and use your data, you have the right to complain to the ICO. We would be grateful if you would contact us in the first instance though, so that we can work with you to resolve your concern. For more information about your rights please click this link to the ICO website.
We can provide you with any personal information we hold about you should you require it. Doing this is free however we may charge a reasonable fee if your request is unfounded, repetitive or excessive.
In order to confirm your identify when dealing with an information request we may need to obtain specific information from you. This is a security measure to make sure your personal data is not disclosed to any person who has no right to receive it.
We will try to respond to your request within 4 weeks, although there are occasions when this may take slightly longer. If this is the case, we will keep you updated.
It is very important that all information we hold is up to date and accurate so please let us know if any of your personal information changes as any time.
Our website contains links to third party websites, plug-ins and applications. We are not responsible for the privacy policies of third party websites and do not have any control over them. For this reason, we encourage you to read the privacy policies for these other websites.
Should you wish, you can disable cookies on this website and on others, by using your browser. This may affect aspects or our, or other websites if you do this.